Brilliant events don’t just happen, they’re powered by sharp, confident, future-ready operations teams and headed up by Ops Leaders with clarity, focus, and long-term direction. Check out our Ops Blueprint Programme, Skills Clinics and Workshops below...
Behind every successful event is an agile operations team. But even the most experienced teams can fall into routine, miss opportunities, or feel the pressure of changing expectations.
That’s why we created our Ops Blueprint Programme - gathering information from feedback, auditing processes and working with the team to create a plan to go forward with. Its a plan that will actually cut to the core of your challenges and help you create the ops team your business really needs. Plus a follow up plan to keep you innovating!
Book a call to find out more or read on...
We start off by getting under the skin of your operations team, gaining confidential feedback from you, them, internal stakeholders, clients and partners to ensure our time together is tailored, relevant, and impactful.
We then come in and review your processes & project workflows, use of tech & tools, team collaboration & communication and knowledge gaps to how your team operates now - and where there’s room to grow.
now we have anonymous feedback, a view of how you are working, we then get the team in the room for a future-focused session. Together, we’ll define the vision, the goal, how you want to get there and in what timeframe.
You’ll receive a tailored plan outlining the overall objective and the plan to get there. Most importantly, it will also outline what you need to do in the next 3 months to get you on track.
If our audit highlights training gaps, we'll help fix them. Our Skills Clinics are individual, practical sessions where we deliver targeted training plans to get your team up to scratch and knowledgeable. Skills clinics are also available as standalone opportunities
The best plans evolve. We'll review progress, refresh priorities and make sure your team is still on track with an option of a quarterly or annual pulse-check to keep your Ops Blueprint alive, relevant and aligned with your business goals.
Available as a complete programme above or as standalone clinics for ops, sales and ops leaders as follows.
Jamie Harvey, Excel London
Our Skills Clinics give a clear view of your teams strengths and gaps, and a practical plan to grow. We start with a short self-assessment across technical, soft, and ops management skills. Then we’ll have a 20–30 minute conversation per person to explore role, challenges and priorities. From there, we’ll create a personalised training plan. This includes Ops Nest resources plus wider experiences that have included exploring accessibility at a museum and listening to relevant podcasts as well as tools to build resilience and confidence. An optional add-on is the Be Talent Strengths & Weaknesses profile for a deeper, evidence-based view of someones development.
Our custom game turns real ops challenges into an interactive learning tool. Built to mirror the realities of build and break, it adds energy and focus, helping ops teams experience everyday pressures in an engaging way and sharpen the skills they’ll need on site. This workshop is great as part of an Ops Team day!
Need to bring sales and ops closer together? We have a workshop for that! Too often, stands are sold without thinking about the practicalities of delivering them. The result? Operational headaches, unhappy exhibitors and critically a dip in Net Promoter Scores and even rebookings.
NPS Battlefront takes real-site scenarios and challenges players to think bigger than just the sale, all while keeping their NPS battery full! This workshop includes a group presentation and can be tailored to sales, ops or both.
Do you have absolute clarity on what you want, why it matters, and how you’re going to get there? That’s what our Purpose & Plan Coaching proposition is built around: four sessions a year with ongoing WhatsApp check-ins to keep you on track.
Together, we’ll undertake the '99 Wants' exercise, define your purpose, understand your strengths and weaknesses and map out your 10-year goal. By the end, you’ll have a grounded plan, a clear sense of direction and the impetus to make it happen.
Book in a call with Lou - all of the above can be delivered with a tweak of your own! We're happy to create a tailored plan.
