“Probably the most useful training I've been on as an Ops Professional.”

Sam Armstrong, Informa

"This is by far one of the most valuable courses I have ever come across or taken part in."

in partnership with

bematrix
Excel London

29th June - 2nd July 2026

Price inclusive of VAT, lunch and all refreshments

  • SYSTEM BUILD & DESIGN

    Discover the dos, don’ts and possibilities with beMatrix, Creative Live and some trad input from Hughes Bespoke.

  • RIGGING & ELECTRICS

    Explore behind-the-scenes of Excel London - pull mains, rig truss and master technical jargon.

  • LOGISTICS & CUSTOMS

    Learn the essentials of customs from DSV or EFI Logistics and work with the logistics team at Exhibit3Sixty to get that forklift from A to B.

  • AV MASTERCLASS

    PSP Exhibitions will teach you how to craft the perfect AV brief and let you play with some creative magic.

  • SECURITY & AWARENESS

    Tackle security assessments on events with EEP, and get some insight into what the new legislation (Martyns Law) will mean for security on your event.

  • GRAPHICS WORKSHOP

    Full Vision will have you creating nameboards, applying graphics and understanding the impact of a great brief.

  • ACCESSIBILITY & INCLUSION WORKSHOP

    Transform the way you view guest experience as Rachel Belliere-Wilson helps you see through a different lens in a hands on workshop like nothing you will have experienced.

  • BUDGETING, RESILIENCE & RELATIONSHIP MANAGEMENT

    Fresh perspectives from industry icons including Marisa Beckman, Kerrie Kemp and training lead, Lou Kiwanuka

  • OPS HACKS - TECH TOOLS, PROJECT MANAGEMENT & AI

    Tap into 30+ years of expertise, learn proven solutions, discover the latest cost and time-saving strategies and take away battle-tested templates and resources.

Companies elevating their ops teams include

Clarion
Informa
Ops Foundation Certification recognises professionals who have completed structured training across the core operational disciplines that underpin live events.

It signals a working understanding of how event environments are designed, built, serviced and delivered — from logistics and infrastructure to safety, customer experience and stakeholder coordination.

Certification demonstrates a commitment to raising operational standards and developing cross-functional awareness within the events industry.

Ops Foundation Certification confirms completion of the training programme and is not a trade qualification or professional licence.


What You Will Experience

Two days in the classroom hosted by Lou Kiwanuka, two on the show floor of a worldclass venue with expert suppliers

  • Four days of high octane face-to-face ops learning

  • Knowledge from the source - experts brought in to curate your learning experience

  • Get technical - pull a main, rig truss, unlock logistics, go down in the basement, up in the roof, gain insight into traffic, assess security

  • Get building - shell, trad, beMatrix, build a feature, decipher AV, immerse yourself in graphics

  • Move in Mayhem - a board game designed to bring ops challenges to life - how will you deal with last minute changes, complex builds and short tenancies?

  • Explore your place in the industry - be the conductor of your orchestra

"Despite being in the industry for four years, I've never had such hands-on experience"

Katy Leslie, Operations Manager, Clarion Events
  • Six people in high vis sat on a truss at Excel London
  • Six people in high vis holding light sticks
  • Three people in high vis pulling mains

Ops Foundation training partners include

Creative Live, EEP, Accessibility and Inclusion Solutions
PSP Exhibitions, EFI, Full Vision
DSV, Hughes Bespoke, beMatrix
exhibit 3sixty, Excel London